Hi,
Thank you for your feedback, we appreciate you taking the time to share it.
We'd like to provide some context, as this review doesn't fully reflect what took place.
In early April, you attempted a purchase through our website. Due to a payment issue, the initial transaction didn't go through, so we sent a payment link via an alternative gateway. Two different email addresses were used during this process, which caused some confusion around the order.
Once we became aware that both transactions had been processed, we issued refunds for both immediately.
To make things right, we went a step further and offered you a tracker free of charge. You accepted, and it was delivered within 3 working days.
Following delivery, we made several attempts to reach you by email and phone to help with setting up the device in GPSWOX, but unfortunately were unable to get through.
We're always committed to resolving issues and taking care of our customers. If you're open to it, we'd still be happy to assist you with the setup at any time.
Please feel free to reach out to us at: support@gpswox.com
Best regards,
GPSWOX Team